BILLING, CANCELING, & MODIFYING ORDERS
For your own security and protection, MdPros.co will pre-authorize the full amount of your purchase plus applicable sales tax and shipping to verify your billing address and payment information. Any pre-authorization for failed or cancelled orders will drop off your account within 1-7 business days depending on your financial institution. MdPros.co will collect payment and post the actual amount of the purchase only when your order is shipped from our warehouse.
Before you place your order, you can view the contents and the total amount in your shopping basket. Once your order is placed, it cannot be modified. If you would like to cancel your order, most orders can be cancelled up to an hour after being placed. To check the status of an order, check the Order Details page.
Out of Stock Item After Order has been Placed
If an item in your order is out of stock after your order has been placed, the out of stock item will be cancelled from your order and you will receive notification via email. All in stock items in your order will be shipped to you. If the initial order you placed met the $50 minimum free shipping threshold but part of your order was cancelled by Sephora, the order will still ship for free. If you would like to be notified when the item is back in stock, please visit the product page and sign up for the “email me when in stock” alert. Orders that contain out of stock items will be partially cancelled for U.S. and Canada MdPros orders only.
Samples, Sample Bag or Other Promotional Items and Partially Cancelled Order
Samples, Sample Bags and all other promotional items are shipped with merchandise orders only. If part of your order is cancelled, the Samples, Sample Bag and/or other promotional items in your order will ship with your merchandise order. If your entire order is cancelled, the Samples, Sample Bag and other promotional items will not ship because a merchandise purchase is required.
Shipping Fee and Partially Cancelled Order
If you met the $50 minimum free shipping threshold when your order was placed but part of your order was cancelled by MdPros, the order will still ship for free.
The tax rate applied depends on your ship-to destination. Tax is calculated on the merchandise total of your order, and in some provinces, sales tax is payable on shipping and handling charges.